MB
MAUREEN B
1 reviews | Active since Oct 2013
25 Sept 2018, 09:50
NO HELP
I needed to open an account for my SASSA money to go into. I did so with much difficulty due to having had a fall & fracturing my left middle toe, right pinkie finger, right forearm, tearing left calf muscle & damaging left knee ligaments. I am in a Wheelchair for 12 weeks & I do not have transport. When I went to buy SMS data for R15 I discovered my limit was R1. The call centre couldn't help & trying to do it on line in my profile I ordered a cheque book which I cancelled & now have been charged for it. Also keep getting a text wanting to renew a credit card taken on my son's account over 12 yrs ago and cancelled at least 10 yrs ago. I have now been told I need to go into the bank again to raise my limit. I am still as above in a wheelchair transportless. Help someone.
Helpful (0)
Replies (4)0
Replies (4)
Nedbank's replyOfficial
25 Sept 2018, 10:57Dear MAUREEN
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Best regards,
Nedbank's reply25 Sept 2018, 10:57
Official
Dear MAUREEN
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Best regards,
Nedbank's replyOfficial
27 Sept 2018, 11:03Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Service Support
Best regards,
Nedbank's reply27 Sept 2018, 11:03
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Service Support
Best regards,
MB
MAUREEN B's updateReviewer Update
30 Sept 2018, 11:24I cannot thank Nicholas Govender from Nedbank who called me sorted out my problems and reversed the funds necessary. Fantastic service showing they do Care.
MB
MAUREEN B's update30 Sept 2018, 11:24
Reviewer Update
I cannot thank Nicholas Govender from Nedbank who called me sorted out my problems and reversed the funds necessary. Fantastic service showing they do Care.
Nedbank's replyOfficial
01 Oct 2018, 07:47Please convert your star rating on this post if you happy with his service.
Kind regards
Client Service Support
Best regards,
Nedbank's reply01 Oct 2018, 07:47
Official
Please convert your star rating on this post if you happy with his service.
Kind regards
Client Service Support
Best regards,