No Help!!!!!

I have transferred money from my Euro account Bidvest to my Bussiness account Nedbank. After gone through all the qustion and answers we finaly after 3 weeks came to appoint that my money were to be paid in to my bank account on friday 24 th April 2015. I phoned head office spoke to Cirsten. She confirmed to me that all is in order and payment will be the next week first bussiness day. On 27 th April i phoned again and was told there something wrong with my account i have to speak to Cirsten. When i fannaly got hold of her she told me some story about have have to much of money send to my account that she is trying to get it sorted. i then submit my complaint to nedbank (FI***) Charlotte phoned my and said she will get in to the matter .She phoned me about 3 times on tuesday saying they try to get to the problem. Then today she phoned me ones. i had to phone her and everytime i get the same answer. We busy with the matter. Just after 3 i phoned again and then i was told Charlotte went home. Now i explained to her i bought stuff i need to pay it and tomorrow my rent is due. Nedbank dont care. I am going to close my account at go to a bank were i get service.