No further feedback on limit increase

I called your credit card division on 14-04-2015 requesting a limit increase on my \platinum credit card". I was promised that someone will revert back to me with a response as to whether I was granted further increment or not within 48 hours. I have not been called and am not interested in any further waiting periods. I am at my tethers end because I pay bank fees monthly for a service that I am not receiving. <br> I just feel unappreciated and undervalued as a client of yours. I am seriously considering switching to a bank that might charge more but prides itself in offering excellent customer service to it's clients. At the moment you really do not deserve my business. """