No follow up I dont care attitude

its been long 15 days waiting<br> <br> I made a purchase at one of the stores on the 31/12/2015 transaction went out thrice and one was reversed however on the 02/01/2015 another transaction took from my account. I went to the store they sent me to the bank and the bank sent me to the store until i went back to your branch in Queenstown at Nonesi mall.<br> I completed the charge back form on the 05/01/2016 and since then they was no call or a courtesy sms advising of the process unless if i have to do a follow up.<br> I have been assigned with the reference number *** from the Card Division that was on the 13/01/2016 that was the last I received.<br> I start to wonder now if i made a wrong choice by choosing to bank with Nedbank because they suppose to keep their customer happy. They dont keep their customers updated to what is happening or whatsoever. Intervene