no flowers on my anniversary

I placed an order for flowers for my wife for our anniversary which is today (20/10/2015). I placed the order on 15/10/2015 and I received an SMS from nedbank at 14:18 today to say that my order can not be placed. I called the call center and spoke to Luvashen Naidoo in Durban who advised that my order was only placed yesterday and that is the reason why they could not deliver. I received an email confirmation on the 15th to say that my order was placed. This is unacceptable as my wife will not get her flowers on her anniversary. I will be cancelling all my accounts with Nedbank and moving over to FNB for better service. I will also cancel my car finance with MFC even if I have to pay more somewhere else. I advised Luveshen that if I do not get a call back from a manager in 2 minutes I will post this complaint. It has now been 6 minutes and no call back. That is more than enough time to call an irate customer back. FYI. I also work in a call center and I did record the call which I will post on social media for the world to know not to bank or call Nedbank cause the level of service is non existent.