NO FEEDBACK!/FALSE INFORMATION GIVEN

Before I used my Nedbank credit card for a purchase i made , i phoned Nedbank and spoke to an consultant named Sofiso . My question was that if i do a EFT from my credit card will it be possible to put this on budget? whereby the consultant promised and assured me I can do this and after the transfer I will just have to phone in and ask them to put that particular transaction on budget. Well so I did....Then when I phoned to put this amount on budget they assured me this can definetely not be done , I then asked to speak to the supervisor of that dept and he assured me he will trace this call and get back to me immediately. I made numerous calls to Nedbank afterwards and with no avail. Nobody has followed up and nobody from Nedbank has given me any feedback regarding this false information given to me. As I explained to the Supervisor have I knew this beforehand I would have not made the purchase at all but I trusted the staff and their knowledge to my own detriment. I have since decided that the calls recorded for these companies is only for their own benefit when they see it as fit to benefit them , therefore I made sure from now on all my calls will also be recorded for my own safety . Nedbank !, please start keeping to your promises and give feedback thats all the customer want is feedback but keeping quiet will not solve the problem. Absolutely disgusted in a bank that i thought to be "the best"