No feedback regarding refund after 6 weeks
<p>I phone the call centre on 6 May to querie an unauthorised debit order that goes off my checque account. I phoned again on 29 June to enquire and was told that actually, there is no feedback on that yet. I was then informed that I have to go into the branch so that the charges be reversed. I refused as they took the money out of my account , surely they can just put it back! I need to close my account by tomorrow and will not pay any more fees as I have given them almost 2 months to do this....</p>
Dear Janine,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Janine,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team