No feedback regarding ***** case ***9

***** case ***9 I have been de*****ed by another Nedbank customer last year and immediately contacted ***** division who said it would take 9 weeks. Its been way more than 9 weeks. Worst is they don't call back, answer emails or know anything that has happened or a progress report. I have emailed numerous time. Not even one came back with an answer. When I went into the bank, ***** division denied cancelling my card and suspending my internet banking app. I lost R11 300 this way. Other banks' ***** divisions immediately freeze the other persons accounts, where Nedbank said they were not allowed to meddle in other peoples account. This feels like it is an inside job.