No feedback. Poor service

Unfortunately I fell pray to card ***** on my nedbank account. Whilst the money was being deducted from my account I made my first call to the bank, this was the 02 August. Since I have to continuously call for an update, after one week it was discovered my case was not reported to the correct deposit, setting back the time line in order for me to receive my funds. Every time I call for an update, I get told a different story, and a different time line on when I will receive my funds, also each time being told someone who is handling my case will return my call, as of yet absolutely no one from nedbank has returned my call. I've explained several times that all the funds were withdrawn from my bank account, each with a different amount, and I was left with no funds, being a single parent to two children. Makes no difference and I'm extremely upset and disappointed with the lack of service