No feedback ,poor service

I logged a complaint on Hello Peter on 16/9/2020. To date, no feedback has been provided and I'm in the dark as to how far the matter has gone or if anything at all has been done to refund me for the undispensed money, my salary. I find it unacceptable and would like to know if your institution will compensate me for any extra fees and interest I will have to pay because my accounts are late? From the date of my original enquiry on 15/9 where your employee failed to log the enquiry, more than the promised five days have expired. In the meantime, my hands are tied, I cannot buy groceries and I cannot settle my bills.

If this is the level of "service" you provide to your clients, especially in the difficult times we are already facing, you are a disgrace. I am seriously contemplating changing banks.To make matters worse,Two of the call centre agents I have spoken to,told me that the case would 5 days to be resolved.Another one told me that it would take 4 days.Forgive me for getting confused but it really seems that if some of the call centre agents are not properly trained.Even worse when I demanded to speak to a Teamleader this morning,my call was being cut.Just like that.After another phone call I was being told by another agent that I should be expecting a phone call from Nedbank today or tomorrow.I seriously do not want to hear that they are working on the case.I have heard that everyday during the past few days. I just want Nedbank to reimburse me .There is no way that the ATM have not reflected an surplus amount.I have enough knowledge of ATMS as I was an ATM custodian myself once.So I cant be fooled this easily.

Shame on Nedbank.Never have I have experienced such bad ,bad service.