No Feedback or service

I have been dealing with Lwamkelo for the last two months. I changed over to a savvy bundle and asked for an extension on my personal loan. When my credit card arrived(at the wrong branch) I only received the american express card. this was over a month ago. I still have no feedback on when I will be receiving my mastercard.<br> Also, I have been approved to extend my personal loan at the beginning of the month yet all my emails on how to further the process and to get going were met with no response.<br> I have sent over 10 emails and still no response. I even complained to the customer service email. also no response. has the cresta branch closed????? what do I need to do to actually get service? and what will nedbank do to make up for this lack of service? should i take my business elsewhere after being with nedbank for over 20 years.<br>