No feedback or response on dispute

***** was committed on my credit card on the 6th of August. I phoned Nedbank and got my card blocked. I was then put through to the ***** department but after holding for several minutes there was no answer.<br> <br> Subsequently I filled in the card dispute form and sent that to Nedbank on the 19th August. Only on the 6th of October was the information requested from the supplier for the dispute and I received case number ***.<br> <br> . On 20 October I received an email requesting me to review and complete the documents and return within 5 days, however there were no documents attached to complete as the attachment contained my original signed dispute form and the information from the supplier of the ********** transaction. I subsequently asked what needs to be completed and received no responses.<br> <br> I've followed up several times and have received no further info on the progress. In the meantime I have to pay interest on the ********** transaction to prevent getting a bad credit record on my credit card.<br> <br> I need the money and interest paid on my account refunded to me asap... its been 3 months since this transaction took place!