No feedback or refunds and incorrect sms service

I had signed up telephonically for an sms to be sent to me should i not have enough funds in my account for my debits to go off. Last month it slipped my mind to check this acc as i am a house wife and just keep this account open so that i dont have to change debit order details etc. I did not get the sms and three debits bounced. I put money into the acc on the 02.07 and called the bank to query the charge for the sms which i did not receive as well as the fees for the debits bouncing. a month later no feedback or calls from the bank. I stated that i specifically asked for the funds sms and was told my the consultant thats , not what i signed up for . i was sent and charged for some other sms servce which i dont need. I was charged R270 for unpaid debits which i feel is unfair. I asked for them to go back and listen to the recording ad get back to me. i had to call them again today and get told the manager will be at work n mon only.