No Feedback or even a return of calls

I went to Nedbank Edenvale on Friday to open a Nedbank Savvy Cheque account.<br> <br> The consultant seemed very unsure of what he was doing and kept me there for over an hour due to his constant having to asking for help.<br> <br> I have been a client for years and all the information is on system. <br> <br> Needless to say he put in application for an an overdraft and reassured me that I would have feedback by end of day Monday as it usually takes between 24-48 hours.<br> <br> I received an email early yesterday morning saying it was pre-approved.<br> <br> I have sent emails and left messages for him to come to back me as well as left a message for the Branch Manager who has not called me back either.<br> <br> This is not the first time I have had bad service from this particular branch.