No feedback or correspondence from Insurer

A claim was submitted on 19 May 2015 regarding my homes structural concerns. An assesor had visited my home to complete the mandatory inspection. I have had NO correspondence or FEEDBACK from your organisation regarding the outcome of the claim.<br> <br> I myself had made a follow up call a week later (despite the very long waiting times on the telephone) only to be told that claim was rejected and that I should be expecting a letter from the Insurer stating this.<br> <br> To date I have received NOTHING of the sort or even just a courtesy follow up call. I desperately wish to refer my dissatisfaction to the inusrance ombudsman but cannot do so until I receive the aforementioned letter.<br> <br> An attempted 2nd follow up call was made on the 01 June 2015 but I was unfortunately put off by a 20min wait while constantly being reminded of 'high call volumes'. This in itself does not lend to any confidence as this was the dedicated complaints extension I had dialled!<br> <br> This will be my 2nd complaint regarding the POOR and LACKLUSTRE service from your organisation. <br> <br> Rest assured I have now focused my attention to moving to a different institution as yours is no longer acceptable.