GS
Grant S

1 reviews | Active since Jul 2009

25 Feb 2017, 11:27

No feedback on secure message

<p>I sent a secure message via the Netbank online banking site a while back and have not received feedback.</p> <p>The message was in relation to a fee deducted from my account for "CROSS BORDER T ********** ********** 45". This went off on 31-Jan-2017.</p> <p>I would like to know what this fee was for.</p> <p>Please revert soonest.</p>

0
Replies (2)
Nedbank
Nedbank's reply25 Feb 2017, 11:46
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply27 Feb 2017, 15:33
Official


Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards
Client Experience Team

Best regards,