No feedback on my bank card cloning

In the beginning of July I received a text saying I had just used my card at an ATM in Richards bay but knew I hadnt as I was at work in Mtunzini. I received another text saying the same thing. Now my card had been used twice. I phoned the bank and made them aware of this and was told they would cancel the card and i should go in the bank and report it.<br> The following day I made a special trip to the bank in richards bay to do as I was asked to be told by a very helpful employee my card wasn't cancelled as I was told by the lady on the phone. He was helpful and patient and told me I would be informed of the action taken and possibly be refunded within a few weeks.<br> My problem is that it is now December!!!! and have yet to be informed of how this is being handled!!<br> I find this SHOCKING!!!from a bank that advertises all these great things.<br> How are we supposed to trust a bank where it is ok for some individual to clone your card with no consequences and use your hard earned money as they please without getting a follow up of any kind. It is totally DISGUSTING! To say I am disappointed by a bank that i have been with for years is an understatement!!!