DS
Dewalt S

1 reviews | Active since Oct 2009

06 May 2015, 09:07

No feedback on credit card application

Last week Friday I did an online application for a credit card and sent in the documents required.<br> On Monday at 09:01am I get an sms \Congrats! Your Nedbank Credit card is approved pending verification. Email any outstanding documents to [Email Removed] I then called Nedbank's call center and was advised no documents is outstanding and they are busy validating them. Well on Tuesday at 09:01am and today same time I get the same sms. I called them again yesterday and got the same respons from a lady that was actually a bit rude.<br> <br> This reminds me why I closed all my accounts with Nedbank a year and a half ago and moved over to Capitec.<br> <br> I think I should rather try FNB for a credit card as they won't take weeks with no answers."

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Replies (1)
Nedbank
Nedbank's reply06 May 2015, 10:44
Official
Hello Dewalt,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team