No feedback on application after 2 weeks.

I app**** for an overdraft. I followed up constantly with the consultant after a 3 day waiting period. She ignored me completely. Non of nedbanks numbers were working! I eventually got hold of an agent through the nedbank chat line. The common answer was, " Your application is in the back office. Please wait for a response. " It's been over 2 weeks. I have not received and accepted or declined message. Terrible communication with your customers.