No feedback on a claim

I have not received feedback on a claim lodged with Nedbank insurance from February. My flooring has been damaged by rain, the assessor they sent out said the damage was due to the sun? This is impossible as you can see the floor has gotten wet by the window.<br> <br> if Nedbank does not honor this claim I will simply wait until winter until the floor is wet again and reclaim. Does Nedbank not have competent inspectors who have the tools to test for moisture?