No Feedback From This Bank

I app**** for a credit card online on 13 October and received a pop notification that my application was being attended to and an email address to send supporting documents to. I emailed the required documents immediately. On 16 October I received an email and an SMS stating that documents which had already been submitted were still required. I resent everything and soon after received an SMS stating that my application was being processed and I would be contacted shortly.On 17 October I decided to phone and query the status of my application. The consultant was polite and friendly and advised me that someone would be in contact to confirm that I had made the application and to go through all the T's & C's. By 20 October no one had called so I called again and was advised that my application had been approved and someone would be in touch to talk me through all the costs etc. In the meantime I received an SMS stating my application had been approved and my card would be ready at the branch within five weekdays. I had received no notification by 27 October so I called to verify the whereabouts of the card. THe consultant advised that it had been ordered but not yet delivered but I would receive an SMS when it was ready at the branch. On 30 October I called to trace the card and was again advised it was with the courier but had not been delivered. On 1 November I had the same reply. The lady I spoke with advised that she would trace the card and call me back. She didn't. I called ********** 710 again a little later and the consultant advised that she had escalated the query and my card would be delivered by the end of the week and I would receive and SMS when it was at the branch. Today I followed up again as I received no SMS by 13:00. The lady again escalated the matter and requested urgent delivery of the card to the branch saying I should call the branch directly tomorrow or Saturday if I had received no SMS notification. Can anyone please tell me why my card is taking so long to get to the branch? I was advised several times the card was ordered on 20 October and should have been delivered within five business days and as yet nothing has materialised. Please advise on the reason for the delay and a resolution to this problem.