No feedback from managers

Good day Sir/Madam,

CASE NO. ***3

On 21 November 2022, I called the Nedbank customer to obtain the paid up/ settlement amount on my credit card. The agent I spoke to advised that I need to pay an amount R 5799.30. On equal date I made a payment of R 5800.00 via EFT from my Capitec account.

On 23 November 2022, I made a follow up call to find out if the amount is reflecting and request my paid up letter. The agent I spoke to advised that I still own an amount of R 388.33 in order to pay up/ settle the credit card.

I kindly recommend that TCF be app**** and request that the amount of R 388.33 be written off and my credit card closed as soon as possible.

Apparently this matter has been escalated to the Manager, Bianca Hlongwane and Dhaveng Governed but neither of them have provided feedback or a call. Emails have also been sent to the client care and complaints emails but to not avail.

I will not be held liable for the erroneous amount provided by your agent.

Kindly send my paid letter once this request has been actioned and finalized.

Kind regards, LS Seroot *** ***768