NO FEEDBACK FOR 2 MONTHS AND CALL CENTRE USELESS

I HAVE BEEN SENDING EMAILS TO NEDBANK SINCE JANUARY 2015 REQUESTING THE OUTSTANDING BALANCES ON MY PERSONAL ACCOUNTS - THEY HAVE NOT EVEN BOTHERED TO COME BACK TO ME AT ALL - THEY JUST IGNORE ME. YESTERDAY I LODGED ANOTHER COMPLAINT AND THIS MORNING THE CALL CENTRE CALLED ME BACK - HE CANT HELP ME - PLEASE PHONE THE FOLLOWING NUMBER. CALLING THE NUMBER, NO ANSWER - TELL YOU TO LEAVE MESSAGE - MESSAGE INBOX FULL - THAT SAYS A LOT ABOUT NEDBANK'S SERVICE - UP TO NO GOOD. REQUESTED INFORMATION TWICE ABOUT THE ARTICLE WE READ IN NEWSPAPER THAT PEOPLE CAN NOW APPLY FOR PASSPORT AND ID CARDS AT SOME OF THE SOUTH AFRICAN BANKS INCLUDING NEDBANK - NOBODY CAME BACK DID NOT EVEN BOTHER - CALL CENTRE TOLD ME HE CANNOT HELP ME NEITHER AND WILL FIND OUT - I SUPPOSE HE WONT EVEN COME BACK - I FEEL LIKE CLOSING ALL MY ACCOUNTS AND GO TO ANOTHER BANK THAT WILL BE MORE HELPFUL AND BE OF ASSISTANCE - USELESS IF YOU ASK ME - I AM ANNOYED TO SAY THE LEAST . WONDER IF ANYONE WILL BE COMING BACK TO ME AFTER I HAVE LODGED THIS COMPLAINT.