No feedback and ******* old debt not being removed from my name.

I app**** for a consolidation loan. They could not complete the application due to debt on their system from more than 7 years ago. I have also been sequestrated and rehabilitated in that time. This is firstly against the law as this debt they are referring to is suppose to be of their system 7 years ago. I send all my documents through and have now been waiting for almost 7 working days for type of response or feedback. I have even threatened to take them to the National credit consumer commission. As this is a consolidation loan and the monthly fee will be less than what I am currently paying they also can not decline on affordability. So what exactly is the hold up. Every time I phone I get the same response. WE ARE STILL AWAITING FEEDBACK. How long does feedback take. I am sure their website does not say more than 7 days waiting period for an answer. This is just the same situation as a lot of other complaints against Ned bank. They only help their elite customers and the average customer means nothing to them. They apparently do not need our business.