No feedback after signing documents

We signed the documents for our business account online.<br> Then we were told to go sign the documents in the branch - which we did, 02/12/2015.<br> <br> On opening the account we where told that the account was restricted due to the fact that it was opened online and that they will notify us when we have to pay the opening account fees.<br> <br> It is now a week - nothing nata niks<br> <br> Dear Nedbank - should I move my business account to a banker that is interested in my needs? Is that not what you advertise??<br> <br> I cannot invoice as we still do not have a bank account. Stupendous service Nedbank