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<p>It is not pleasant to write a bad review for a bank that I up until now, was extremely happy with, and referred others to.</p> <p> </p> <p>I successfully app**** for a personal loan online with family crisis as the reason for the request, and submitted all paperwork in person as required, early on Monday morning. My consultant was efficient and advised me that I may have the loan same day, or the next day. I thought that by also being efficient and providing all necessary information so quickly, would serve me well. Unfortunately, when I phoned this morning to find out what the hold up was, no one had even checked my employment information or banking information (I bank with Nedbank). Early bird definitely didn't catch the worm with Nedbank.</p> <p> </p> <p>The consultant, Lebo, was a pleasure to deal with, and advised me that she will place my loan on high priority. I double checked that nothing was outstanding on my side to hold this process up and she said everything was in order. So the reason for this delay is unknown. Unless I was given incorrect information from my consultant, I was hoping that this would be remedied same day, or even next day as advised.</p> <p> </p> <p>I have not heard a word or received anything from Nedbank to date. I am not used to poor service from my bank, and am disheartened. I have only but praised this institution in the past. This was truly not a pleasant experience in the least.</p>