DD
Donald D

1 reviews | Active since May 2013

29 Oct 2015, 11:57

no feedback

i was called by one of the consultant who asked me if am not interested on taking nedbank credit card we did application over the phone got sms that my account has been pre approved but had to send 3 months bank statement and proof of payment which i did with the refernce number on the subject box yesterday sent Mamello email who said she will escalte my query ten minutes later after is poke to her got a call back from someone who said he will follow up for me and get to me before close of business even today am still waiting had to phone this morning spoke to one of the agent who gave me ref ***6 told me she is sending my wquery to relevant department because there is some outstanding docs required which is not true i have sent in everything sometime ask my self quetion if i had to make business with you because verytime before my query can be resolved had to sent in complains which is tottaly un acceptable can someone phone me on *** or *** and tell me whats happening with my application i need my card by tommorow if not u rather cancell everything will go and get help from somewhere and wont recomend any of my friends a or family to you because of service

0
Replies (1)
Nedbank
Nedbank's reply29 Oct 2015, 12:52
Official
Hello donaldd,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team