No Feedback

I app**** for an increase on my overdraft and received a call from a friendly gentleman. Manaka, L. (Lebogang) on 31 March 2023 whom assisted me to process my application. He requested a copy of my latest payslip, which I sent and adviced that I was pre-approved and should have access to the funds the next day.

However, I received emails from Nedbank requesting signed documents, correct banking details etc. I asked Lebogang to advice and assist, which he advised he is sorting out.

After follow up emails and calls, I still have not received any feedback, Today is the 11th of April already and I just keep being told that it is being escalated?

I have never had an issue with Nedbank being this inefficient.

Please assist.