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Petronella M

1 reviews | Active since Aug 2010

01 Nov 2016, 14:23

NO FEED BACK. EVEN AFTER COMPLAINING

<p>I have a Dream Maker Investment with Nedbank..Ive been sending emails since the 6th October even now Kaylin Potter she/he is not responding..Firstly i phoned the call center that was on the 6th October...advising that i received a letter from them saying i can with draw from my account. one of the aqgents told me that i need to go to the Branch abd submitte relevent documents...i did that on the 7th..on the 11 oct 16 phoned the call centre again.. and they took me from pillar to post..ended speaking with Siya. saying that they did receive the docs however some documents were not send...thats when i asked him to be with me on the line and contacted my bank...OR tambo Branch..they apologized and send all docs to Kaylin Potter...even today i havent received any feedback..ive send her several emails and top their clientservice,,but still DOLOLO....Im desparete i need that money. Can i please get the feedback only...when will the money be deposited..thats all i want to know...NOT HAPPY CUSTOMER>>>and hoping your competitors will like for me to move my investment and do it with them</p>

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Replies (1)
Nedbank
Nedbank's reply01 Nov 2016, 15:37
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team