No empathy for the vulnerable customers

I have made attempts to contact Nedbank’s Personal Loan Division over the last few days and I can’t get through, when I get through the line disconnects.

I then sent emails to their client feedback and was taken from pillar to post with no resolution. To this day I haven’t managed to get hold of Nedbank and it seems the only way to get feedback is to write a report on Hellopeter on how bad their customer service is.