No direct access to Nedbank Branches

I have been a client of Nedbank for 30 years.When I want to speak to an individual branch,such as now,I have to phone the call centre and my call gets gets cut-off as they transfer the call to the branch.This is absolutely frustrating.I then went on Facebook to try get help and they apologised but didn't help me contact a branch.Allow customers to call individual branches directly or face the reality of losing loyal customers.