No Delivery on My Surrender Request.

Due to certain circumstances I had to surrender my Dream Catcher policy. I went into Springfield branch where a male consultant assisted me he said everything was in order and the funds would be in my account in 10 days time. It is now almost a full month later and still nothing. Instead I've been contacted by a very unprofessional Bridgette Mvelase. She now tells me I need ton send another copy of my bank statements I send her that then 12 days later (\WONDERFUL Turn Around time") she now says My surrender Request needs a certified I.D. copy yet the consultant in the bank said it was fine having a normal copy because he had photo copied my original I.D. book in the bank. What took me 10 minutes to open up this policy now takes me 1 month to get my own money back. The Service from Bridgette was very POOR not once did she phone me only sent an email after 12 days giving me a run around."""