No customer services

I have been in email communication with Nedbank, with regards to our interest on the home loan, to have this revised or reviewed. the account is up to date and today I was told the account has to be up to date for the past 8 months none of this form of communication was given when I raised the question.

Nedbank can you really do this? I think it is in my best interest to have a review with a different bank.