No Customer Service - Just a Get Lost I am Lazy

I used to be able to log into the *****up Investments website to see my investments but have not been able to do so for a while. I tried with a malfunctioning website to reset my password - no luck. So, I e-mailed Nedgroup. It took them about a week to respond to my e-mail, only to ask for my ID number, which I provided. It then took them another week to come back to me to tell me they do not have my e-mail address on their system, so tough luck for me, they cannot help. Someone in your so-called customer services division is too lazy to do their job. Pick up the phone and phone me if you are concerned about my identity. I have a debit order coming off every month, for goodness sake. That is my money. Sort it out and find someone who wants to do their job.