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refilwe M

1 reviews | Active since Oct 2013

12 Jun 2015, 08:39

no customer service!!!incompetence

I recently opened a nedbank keyona ccount- I then called the nedbank contact centre to check if my account was active I was tehn transferred to a agent I requested him to call me back and he refused so I requested that he puts me through to reception so I can request a call back still he refused and put the phone down in my ear I then called again and spoke to a receptionist and requested that one of the agents call me back urgently as I wanted to confirm a simple thing she then just transferred my call to the call centre and the call dropped I called AGAIN and spoke to another agent I requested again for the agent to call me back and they put the phone down in my ear!!!<br> I am so shocked at the way that nedbank has treated me this is just disgusting <br> I will definitely tell people about this and how *********** and useless nedbank is<br> I will definatelly not continue with my account Im gonna cancel immediately!!!

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Replies (1)
Nedbank
Nedbank's reply12 Jun 2015, 12:02
Official
Hello refilwefifi,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team