1 reviews | Active since Mar 2010

29 Dec 2015, 16:38

NO CUSTOMER SERVICE EVERY MONTH

Since my last report:<br> http://hellopeter.com/nedbank/complaints/again-not-listening-***<br> which was allegedly escalated, NOTHING TRANSPIRED!!!<br> <br> Here's my feedback to that copy and paste response:<br> <br> AGAIN ABSOLUTELY NOTHING HAS BEEN DONE TO DISCIPLINE YOUR AGENT!!!!<br> <br> AGAIN MY ACCOUNT WAS DEBITED 2OTH YET MY PAYMENT DATE ON YOUR RECORDED CALL IS 01ST VIA EFT!!!!<br> <br> YOU WILL CARRY THE COST FOR THE REVERSAL LOGGED WITH MY BANKER AT FNB PREMIER BANKING!!!<br> <br> EXPECT MY INVOICE FOR SERVICE FEES ADDRESSED TO YOUR CEO, MIKE BROWN!!!!<br> <br> GO AND LISTEN TO THE RECORD REFERENCED IN PREVIOUS POST IN PREPARATION FOR YOUR RESPONSE TO MIKE BROWN WHY YOU FAILED THE CUSTOMER<br> <br> <br> 29 December 2015 @ 14:19 sms message received:<br> \URGENT NOTICE: We did not receive the<br> payment in terms of your<br> arrangement with Nedbank Personal<br> Loans. Resolve this by<br> calling ***. Ref. <br> ***"<br> <br> AGAIN ILL REPEAT"

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Replies (1)
Nedbank
Nedbank's reply30 Dec 2015, 08:31
Official
Hello TheMedia,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards
Client Experience Team