No customer service

I have request assistance with the correct level allocation on my Nedbank greenbacks. Call numerous times requesting for the matter to be resolved.

The last call I made was on Tuesday regarding this matter and the call centre agent said that the person handling this matter will call me back. But no one called me back. I give it a day and still no callback. My previous reference number is ***8. I also called in early October and I was told that the matter will be escalated.

My level was downgrade from level 2 to level 1 with no explanation regardless of my constant calls querying why my level has not shift even thou it should have been corrected. This issue has been going on for more than 6 months now. The initial enquiry was made in April 2024.

I went in to my app to check if the level has changed, but now my greenbacks tab is completely missing.

I expect a call tomorrow with this matter being resolved as I have been more than patient with this matter.