No customer service at all

<p>On the 05/05 I went to Nedbank branch at Bloed mall in Pretoria to convert my account account into the Savvy Bundle</p> <p>I only collected my card at Carlswald branch on the 9thMay </p> <p>Monday the 15th I called the contact centre because from my statement I saw there was a lot of charges, I asked the lady to check if my account was converted and she said NO it was not they only ordered the card for me……..</p> <p>I asked t for my account to be converted and no it was not, now I have to pay extra fees NO, It is not my fault that the account was converted and I want ny refund on all the fees charged after the 5th as according to my knowledge the account</p> <p>I logged a complaint on the 15th with complaints dept ,then on the 23rd i receive and email stating the conversion was done but it need to to be monitored</p> <p>My question the bank have been charging me bank fees,those fees need to be reversed and also why does the bank keep charging me for counter statement fee even if i did not request the statament.</p> <p> </p> <p> </p> <p> </p>