No customer service

I lodged and accident claim on the 9th of November 2023 and up to today this claim has not been processed or authorised. I call them almost every second day and have to hold for more than an hour to be told the same thing that my claim is being processed. they all promise that they will come back to me but for over a month no one has bothered to be in contact with me via any channel of communication. the panel shops will be closing soon and I have tried to alert Nedbank about this but they seen to not be bothered about this fact. what is alarming is that they seem to be known for this bacause the panel shop said when it comes to Nedbank, the don't hold their breath. I am at my wits end with this as it dawning on me that I will probably not have this car over the festive season. its the worst customer service I have ever come accross and even calling customer service is an oxy*****.