No customer service

At the end of last month when we went into lockdown i sent Nedbank a message wanting to apply for the covid relief break on my home loan. I got the standard reply. I subsequently sent it twice again and still have not received any feedback. As a Nedbank customer of over 30 years I`m beyond disgusted at the level of service I receive from them. I see STD Bank offering it to their customers before they even asked for it. I must also point out that this home loan would of been paid up if it wasn`t for Nedbank dragging their feet with getting the title deeds which they lost of my buyer. Once this account is closed I will be moving all my accounts elsewhere trust me!