No customer service

Good day, I have been retrenched 05/02/2016 I contacted the branch twice regarding my retrenchment claim and the documents required, I went to my nearest branch to complete and fax the required documents to the relevant department more than a week ago but up until today there has been no feedback, no communication from anyone from Nedbank or the relevant department that deals with retrenchment, I do not have money for petrol to drive up and down to a branch or airtime to call and hold on for a consultant and on top of that be transferred from one department to the next, the service provide is extremely disappointing, no correspondence from anyone regarding the status of the retrenchment claim