No customer service

I wanted to draw money and did not see that they are busy with maintenance so I put my card in slot, heard someone screaming from inside and saw that machine is open and heard the card fell on the floor. This is the teller at the bank self. I went inside and asked if they could just hand me my card en their reply was no i must come back tomorrow. Really. The machine did not swallow my card so do not tell me process because stuff needs to be balanced. The lady inside knew exactly what happened but they refused to go talk to her and resolve issue. I was just told by Team Lead that it is process and I must be without money till tomorrow. When I told them it is my fiancee's card and he is willing to take off work to come and get his card, they just said no come back tomorrow. I will tell my child tonight who is not eating that it is all with compliments from Nedbank. Rest assured...this account will be closed and I will spread your level of customer care widely through social media and ensure that no one I know will ever open an account with Nedbank.