No customer service

Friday 27 October 2017 we went to montclair nedbank branch to apply for a loan consolidation. Saturday 28 October 2017 we returned with settlement letters for 2 existing accounts and loan was completed, papers signed, documents scanned, received loan agreement for loan consolidation and abit extra to go into husbands personal bank account.

Tuesday 31 October 2017 called and requested someone to contact my husband with regards to loan progress. No call and no feedback like requested. Today 2 November 2017 requested again at 9:00am for someone to contact husband with feedback on loan progress. Still no feedback or contact from anyone at nedbank.

We are now on day 4 of no funds. Loan consolidation was taken as a urgent matter, if funds do not reflect today 2 November 2017 existing loan debt orders will be going off and you will be consolidating existing loans for more then what was requested when application was completed.

This is the first time we are dealing with nedbank and the service is shocking as a new client. We were going to change our bank accounts to nedbank but have decided not to if this is the type of service nedbank gives there new clients.