1 reviews | Active since Jul 2011
No customer service
I went to a Nedbank branch in Midrand to enquire about my personal loan and to also discuss ways and means to pay it off.When I opened the Personal Loan account , I got attended by a consultant and got a warm service but when I went to enquire about the settlement I got a very cold response from the receptionist and I was referred to a phone where I can speak to an Agent .I was put through to collection because the Account is in arrears and besides the fact that the Agent was very condescending and cold she said some very mean things which I felt they were uncalled for .All I needed was someone to discuss ways and means of paying off this account and closing it .I was very disappointed with Nedbank as I considered it a bank with good service .Is this the kind of customer services Nedbank provides to its loyal customers?
Dear Cwayita
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Cwayita
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team