No customer service

I get an sms informing me that my card is ready for collection, so I call the branch ***,and confirm that my Driver's Licence will suffice as I do not have my Id Doc with me. I get to the branch and ther are only 3 clients in the entire bank, all at the enquiries window. I count 13 staff members and 2 'managers' in their office's all doing nothing. After 15 minutes without moving and 4 more clients joining the same queue, I ask to see the manager and ask her( Cylest Stanely) if they could not maybe arrange for another person to help the 1 lady sitting at enquiries since all 8 clients in the bank are there for enquiries. Her response was that the other lady is on lunch and nobody else is trained to do the job including her, the MANAGER!!!! Anyway after a total of 37 minutes, i get to the window and hand over my Licence to collect my card but alas she wants my ID Doc. I ask for her manager(Lizzy Kent) and explain to her that i called prior to coming in and was assured that the Licence would suffice only for her to say that there is nothing she can do about it. I would have been a new client to Nedbank, but after 43 min, not anymore. Throw that card away NEDBANK!!!