No customer service

For a bank that goes around advertising that they are there to simplify everyone's lives. First u not greeted or smile at by the front desk people until you actually greet them first. After I had been standing for a while to be offered help, the front desk lady comes with an attitude busy talking about how she's it's not her job to be calling out numbers. I had been waiting for a while to get assistance while she was walking around busy making these remarks. I feel it is so unprofessional to be calling how unhappy you are about doing something especially when there are customers. Then she comes and stands at the desk without saying anything, until I greet her only then does she acknowledge me. I regret ever joining nedbank only 6 months in & I have never been properly helped.