No COVID-19 excuse but excellent service

I am so tired of poor service in the private and public space. This has become the norm everywhere, and what has helped companies and service providers to exercise ongoing poor service, is to hide behind the mask of COVID-19. We can’t help you because..... So I was pleasantly surprised when I called on Nedbank Gateway to assist me with linking my elderly mothers accounts to my profile (Via Special Power of Attorney) With collaboration from Brackenfell Branch, the task was completed. What made this experience a delight was the passion and enthusiasm displayed by SURPRISE NGCOBO (Gateway) and JANINE ACHILLES (Brackenfell). This is what clients expect from NEDBANK. Thank you ladies.