No Covid 19 Assistance - Bade Customer Service

My partner has been a Nedbank clients for over 20 years. He is a small business owner who has been in good standing for all of those years. A few years ago, we took out a bond with Nedbank, which he has been servicing diligently for all these years. However, I was retrenched in September 2018, resulting in me not being able to service some of my debt, which included a credit card which my partner had taken out for me to use for any household necessities. Nedbank has now declined my partner any sort of relief, whether it be a payment holiday for the bond as he has had no income since the lockdown, or even for his business. I have absolutely no income myself. Instead of looking at their client's historical banking, we are now told that we do not qualify. Surely, this is unacceptable, and we might end up losing our house because of this. So shame on you Nedban****