No correspondence on credit card

I had app**** for a credit card with Nedbank on the 3rd of June 2019. The only correspondence I have received was a telephone call the next day verifying that I did indeed apply for the card. Would you sincerely consider sending clients emails or sms's informing them of the transaction status? I was informed that I would receive the card within 3 days, but it has been more than 5 working days with no feedback. I would like to plan ahead financially. (11/6/2019) Please assist.

Regards P. Foley