no correspondence after 2 emails and a phonecall

<p>Liasing with our Business banker assistant, Mathilda Blom. Sent her and email to find out about a forex/rand payment. Sent the email correspondence to her and explained its urgent. this was at 10.14. Our client want his stock and the bank is delaying. Phoned and complained to the area manager and withing 10 minutes i have an asnwer after waiting almost 6 hours for mathilda!!!!!</p> <p>All that was needed was a telephone call to the forex department to confim the payment... then Mathilda still has the cheek to tell me its easier for the manager to do her work. Then sorry she shouldnt be working in the bank she should rther go work in an office where she can work at her own pace and not need to answer to any urgent calls or queries!! This is not the first time i have had to query more than once about her wqork taking forever to get back to clients!</p> <p> </p>